HangZhou MOHOM Technology Co., Ltd. - Shipping & Order FAQ

FAQ

• 1. What is your production lead time?
  Our standard production lead time is about 45 days for mass production after receiving the deposit, and 10 days for sample production.
• 2. Where are your products shipped from?
  Our products are shipped from Hangzhou.
• 3. What shipping options do you offer?
  We offer shipping options including EXW, FOB, CIF, and DDP.
• 4. How can I track my order shipment?
  Once your order is shipped, we will send a tracking number to your email, which you can use to track your order online.
• 5. Do you offer shipment service to client's door?
  Yes, we offer door-to-door shipping. Please provide your detailed address and postal code for an accurate quote.
• 6. Do you offer worldwide shipping?
  Yes, we ship worldwide, though shipping availability may depend on local regulations and restrictions.
• 7. Can you provide a tracking number for my order?
  Yes, a tracking number will be provided after your order is shipped. You can track your shipment status online.
• 8. What shipping methods do you use?
  We use postal services, express couriers, and freight forwarding depending on package size, weight, and destination.
• 9. How much does shipping cost?
  Shipping costs depend on weight, size, destination, and selected service. The exact shipping cost will be confirmed during checkout.
• 10. What happens if my package gets lost or damaged during shipping?
  If your package is lost or damaged, please contact our customer service immediately. We will work with the carrier to resolve the issue and provide a satisfactory solution.
• 11. Are there any restrictions on shipping certain items?
  Some products may be restricted by local regulations. If you have concerns about specific items, please contact us in advance.
• 12. Do you handle customs clearance for international shipments?
  We assist with customs clearance, but duties, taxes, and fees imposed by the destination country are the responsibility of the customer.
• 13. Can I combine multiple orders to save on shipping costs?
  Yes, please contact us immediately after placing orders to request combined shipping.
• 14. Do you offer packaging options to protect delicate products?
  Yes, we provide bubble wrap, foam inserts, and protective sleeves for delicate products. Custom packaging can be arranged for fragile items.
• 15. Can I request expedited shipping for urgent orders?
  Yes, expedited shipping is available for an additional fee. Please contact customer service for urgent requests.
• 16. Do you provide discreet packaging?
  Discreet packaging is not default but can be arranged upon request. Please contact us in advance.
• 17. How are shipping costs calculated for wholesale orders?
  Shipping costs for wholesale orders depend on weight, size, destination, and shipping method. A detailed quote will be provided before order confirmation.
• 18. Can I arrange my own shipping for a wholesale order?
  Yes, please notify us in advance so we can coordinate pick-up.
• 19. Do you offer insurance for wholesale shipments?
  Yes, insurance is available upon request. We will provide options and costs.