Orders FAQ

FAQ

• 1. Minimum Order Quantity (MOQ) Requirements
  Most of our products have a low MOQ, typically around 1 pieces or 10 sets. Please contact us directly for more specific details and to discuss your requirements.
• 2. Do you offer any discounts or coupons?
  Yes, we offer discounts for larger orders. For orders exceeding 100 sets, we will consider providing special pricing. Please reach out to our sales team for detailed information and discounts.
• 3. Can I have a sample before placing the bulk order?
  Absolutely! We provide samples so you can evaluate the quality of our products before making a bulk purchase. Please contact us for sample requests.
• 4. When will my order be dispatched?
  We aim to dispatch orders within 3 business days after your order is placed. However, for very large or customized orders, there may be a delay. If that is the case, we will keep you informed and work with you to ensure timely delivery.
• 5. Can I receive my order by a specific date?
  If you have a specific deadline for your order, please notify us before submitting your order. We will do our best to meet your timeline.
• 6. Do you offer wholesale pricing?
  Yes, we offer competitive wholesale pricing for bulk orders. Contact our sales team to discuss your specific needs and pricing details.
• 7. How can I place an order for your bathroom products?
  To place an order for bathroom products such as vanities, bathtubs, or washbasins, you can visit our website or reach out to our customer service team. Provide your product preferences, quantity, and any customization requirements, and we will assist you with the ordering process.
• 8. Can I place a mixed order?
  Yes, we allow you to mix different colors, styles, and product types within your order. Just let us know your requirements, and we will accommodate them.
• 9. What is your workflow for product proofing?
  Our proofing workflow involves customer submission of product specifications, our design team reviewing and providing digital proofs, customer feedback, creation of physical samples, and final approval before production.
• 10. Something is wrong with my order, what should I do?
  If you encounter any issues with your order, such as damaged or incorrect items, please contact our customer service team at info@mohomliving.com within 7 days of receiving your order. We will work with you to resolve the issue promptly.
• 11. What is the minimum order quantity for bathroom vanities?
  The MOQ for bathroom vanities typically starts at 1 pieces. However, please contact our sales team to discuss specific product availability and pricing.
• 12. Do you offer customization options for bathroom products?
  Yes, we offer customization options for our products. This includes personalized designs, colors, and branding. Additional charges may apply, depending on the complexity of your customization. Please consult our sales team for more details.
• 13. What are the accepted payment methods for bulk orders?
  We accept bank transfers, credit cards, and PayPal for all bulk orders. Please contact us to arrange the most convenient payment method for you.
• 14. How will my order be packed?
  All orders are carefully packed to ensure safe delivery. Packaging includes protective padding to prevent any damage during transit. We prioritize the security and confidentiality of your order.